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Waitbusters Releases New ‘Call Concierge’ Feature to Assist With Restaurant Labor Shortage

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updated: Aug 17, 2021


Waitbusters, LLC announced today the release of their new “Call Concierge” feature. By utilizing “Call Concierge”, an automated answering service, restaurants will never miss a customer’s call again. The feature, which acts as a supplement to Waitbusters’ already robust software or can be used as a stand-alone solution, gives restaurants the ability to manage their in-house guests while still addressing phone-in customers’ needs. Through this feature, customers receive easy-to-follow voice prompts that direct them towards an SMS, offering one-click access to place online orders, reserve a table, join the wait line, or even get directions. Here’s how it works:

  1. A customer calls the restaurant to place an order, make a reservation, be placed in a wait line, ask for directions or…

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