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musicMagpie partners with Sorted to offer best in class delivery experience and reduce customer enquiries

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Leading recommerce giant strengthens the customer experience following recent IPO

WISMO customer contacts drop by 63% despite huge online growth

Manchester, UK; 6th July 2021: Leading UK recommerce business, musicMagpie, has partnered with Manchester-based delivery experience platform, Sorted, as it targets significant online growth following its £208m IPO this year.

As part of its growth plans, musicMagpie wanted to ensure an outstanding service for its customers, giving them a 5* customer experience at every stage. The retailer was seeking to drive innovation in the final mile, in order to connect with customers across every touchpoint of the delivery journey. Therefore, an initial trial of SortedREACT was implemented in April 2021 for the ‘return journey’ on the customer trade-in side of its business.

By using REACT’s delivery tracking engine, musicMagpie strengthened communication with customers across its digital…

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