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IKEA Receives USU Knowledge Award for Outstanding Use of Knowledge Management

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Award ceremony at the USU World Summit conference

Möglingen, June 28, 2021 – The 2021 Knowledge Award for excellence in knowledge management in service goes to Sweden this year. The IKEA Group won the well-deserved award, which was presented at the USU World Summit 2021, with the implementation of its innovative service concept for knowledge management. USU’s award to the multinational furniture group honors in particular new, inspiring and demonstrably successful ideas in the practical application of USU Knowledge Management solutions.

“The Knowledge Award recognizes customers and partners who really stand out in developing new and innovative methods and service strategies in knowledge management, above all in practice,” says USU Managing Director Sven Kolb, commenting on award’s background and criteria.

Since spring 2020, IKEA has consistently standardized and optimized its knowledge-intensive international customer…

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