The Civility Saves Lives programme is part of a wider cultural change programme which aims to identify and reduce unprofessional/unproductive behaviour across the NHS. The campaign has highlighted that disrespect and rudeness affect the quality of work, people’s likelihood to help each other and increase errors.
Research by Roger Kline and Professor Duncan Lewis estimated the cost of bullying and harassment at over £2.3 billion per year for the NHS.
Research by Porath and Erez found that the impact of incivility on the recipient was a 61% reduction in cognitive ability.
An NHS staff survey showed that 28.5% of staff experienced bullying in the previous 12 months and numerous research studies…